fg8 Privacy Policy — Safeguarding Your Personal Data Is Our Responsibility

1. Introduction & Scope

Fg8 (fg8.plus) is fully committed to protecting your privacy. This Privacy Policy explains how fg8 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

This policy applies to all fg8 services — including the website, mobile app, live chat support, and all other digital channels. fg8 complies with applicable data protection laws in Bangladesh and international standards.

If you have any questions about your personal information, please contact the fg8 support team. We will respond to your inquiry as promptly as possible.

2. Information We Collect

Fg8 may collect the following types of information:

A) Information provided directly

• Identity Information: Name, date of birth, and national ID number (for KYC verification).
• Contact Information: Email address, phone number, and postal address.
• Account Information: Username, password (encrypted).
• Financial Information: Bank account or mobile banking details (for payment processing).

B) Automatically collected information

• IP address and device type.
• Browser type and operating system.
• Logs of session duration and activity on the platform.
• Gaming history and transaction records.
• Information collected through cookies and similar tracking technologies.

3. How Your Information Is Used

Fg8 uses your information for the following purposes:

Fg8 never uses your information beyond its original purpose. If data needs to be used for a new purpose, your consent will be obtained beforehand.

4. Data Sharing & Third Parties

Fg8 never sells your personal information. However, data may be shared with specific third parties in the following limited circumstances:

• Payment Processors: Necessary information is shared with mobile banking services or bank partners to process deposits and withdrawals. These partners are also bound by strict privacy policies.
• Game Providers: Only the limited information required to operate the games is shared.
• Cybersecurity Partner: To help detect and prevent fraudulent activity.
• Law enforcement agencies: Information may be disclosed to authorities pursuant to a court order or legal requirement.

Fg8 has Data Processing Agreements (DPAs) in place with all third parties. They are not permitted to use your data beyond fg8's instructions.

5. Security Measures

Fg8 employs industry-leading security measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is stored as a bcrypt hash. No fg8 employee can ever view your password.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall & IDS: Advanced firewall and intrusion detection systems to prevent unauthorized access.
• Regular Security Audits: Regular penetration testing and security audits conducted by third parties.
• Data Segregation: Player funds and data are stored on separate, secure servers.

Should a security breach occur, fg8 will act swiftly and notify affected users in a timely manner.

6. Cookies & Tracking Technologies

Fg8 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To monitor and improve platform performance.
• Marketing Cookies: To show you relevant offers (only with your consent).

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.

7. Your Rights

As a fg8 player, you have the following rights regarding your personal information:

To exercise any of these rights, please contact the fg8 support team. Your request will be addressed within 30 business days. Please note that in some cases, full compliance may not be possible due to legal obligations.

8. Protection of Minors

Fg8 takes the protection of minors very seriously. Our services are intended solely for users aged 18 and above. fg8 does not collect information from minors.

If we become aware that we hold data belonging to a minor, it will be deleted immediately and the associated account will be terminated.

If a parent or guardian suspects their minor child is using fg8, please contact support immediately.

9. Data Retention Period

Fg8 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: A minimum of 7 years as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Gaming Log: Up to 2 years, or longer if required by law.
• Support Records: Up to 3 years after last contact.

Once the retention period expires, data is securely deleted or anonymized.

10. Policy Updates & Contact

Fg8 may update this Privacy Policy as needed. For significant changes, users will be notified via their registered email or through a platform announcement. The date of the latest update will always be displayed at the top of the page.

For any questions or concerns regarding this policy, please contact the fg8 support team. We are happy to assist you.